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Frequently Asked Questions
Simply drag and drop files onto the upload area, or click to browse and select files from your device. You can upload multiple files at once.
After uploading, you'll receive a download link and QR code. Share the link along with the password via email, messaging apps, or any other method. The recipient needs both the link AND password to download.
Click "Forgot Password" on the login page, enter your email, and we'll send you a password reset link. The link expires after 1 hour for security.
Go to Account > Billing and click "Cancel Subscription". Your Pro features will remain active until the end of your current billing period.
We support all modern browsers: Chrome, Firefox, Safari, Edge, and Opera. For the best experience, use the latest version of your browser.
Our website works great on mobile browsers! Visit sendfilesencrypted.com on your phone to upload and share files. A dedicated mobile app is in development.
Click the "Report" button on any download page, or email abuse@sendfilesencrypted.com with the share link. We take all reports seriously and investigate promptly.
Your encrypted files are stored on secure servers in the United States and European Union. We use enterprise-grade infrastructure with multiple redundancies.
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Our support team is here to help you with any questions.
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